Frequently Asked Questions:

ONLINE SERVICES:

My chat link has gone down and I cannot connect back up?

Please click on this link and a chat box should re open www.babyandbeyond.net.au/chat

I have clicked on the link and it is not working?

Please refresh your web browser and try again to click the link above. If this fails please restart your computer and attempt to visit the URL www.babyandbeyond.net.au/chat.
If the above two methods fail, please go to the Contact us page and send an email to Melissa, or email directly to Melissa@babyandbeyond.net.au

My payment did not go through?

Please refresh your website and attempt to pay via PAYPAL again or contact PAYPAL helpline on 1800-073-263
08:00 a.m. to 6:30 p.m. AEST Monday to Thursday
08:00 a.m. to 4:00 p.m. AEST Friday and Saturday

I would like to pay now but arrange for counselling later?

This is not a problem. Simply email Melissa with the preferred times of counselling and either your individual session or 5 x 30 minute package can be booked in. If you would prefer a phone call to confirm times include your phone number in the email.

I have payed and logged in but no one is there?

Please be patient with the service. Sometimes there can be small delays while the chat service gets started.
If Melissa is already in a session with someone you will be contacted with a start time via the chat log and then you will be asked to log back into www.babyandbeyond.net.au/chat at the designated time. You can also send an email direct to Melissa.

How do I know it is Melissa Hughes on the other end of the chat?

Baby and Beyond Parental Counselling prides itself on the integrity and confidentiality that it operates within. As a qualified professional Melissa abides by the ethical practices and State and Federal Laws relating to Online Counselling process. Only Melissa has access to the website and thus your confidentiality and privacy is assured.

Can I have an online session and then come and see Melissa in person at McLaren Street Clinic North Sydney?

Of course you can. In fact many clients find it an easy introduction into counselling to begin with a couple of online sessions and then come in person. Face-to-face sessions are 60 minutes in duration and can be booked through the office on (02) 9957 5858.

I booked a 30 minute session but it wasn’t long enough and I want to extend the time?

Unfortunately due to the nature of online counselling it is difficult to extend the time as there are often other clients waiting. You will need to rebook to do another session at another time, it could even be later that same day if things feel unfinished.